{"id":5611,"date":"2023-09-07T07:20:28","date_gmt":"2023-09-07T05:20:28","guid":{"rendered":"https:\/\/coltellerieberti.it\/right-of-return\/"},"modified":"2023-12-18T13:45:28","modified_gmt":"2023-12-18T11:45:28","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/coltellerieberti.it\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_2078869302\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-677450989\">\n\n\t<div id=\"col-241761465\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1629613447\" class=\"text\">\n\t\t\n<div class=\"uppercase\">Useful information<\/div>\n\t\t\n<style>\n#text-1629613447 {\n  color: rgb(9, 62, 89);\n}\n#text-1629613447 > * {\n  color: rgb(9, 62, 89);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2199903802\" class=\"text\">\n\t\t\n<h1 class=\"uppercase didot\">Return policy<\/h1>\n\t\t\n<style>\n#text-2199903802 {\n  font-size: 2rem;\n  color: rgb(9, 62, 89);\n}\n#text-2199903802 > * {\n  color: rgb(9, 62, 89);\n}\n@media (min-width:550px) {\n  #text-2199903802 {\n    font-size: 3rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-241761465 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2078869302 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1864210764\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle align-center\"  id=\"row-2080317320\">\n\n\t<div id=\"col-725771693\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1242314513\" class=\"text\">\n\t\t\n<div id=\"row-254806102\" class=\"row\">\n<div id=\"col-1321012573\" class=\"col small-12 large-12\">\n<div class=\"col-inner\">\n<div id=\"row-1894339843\" class=\"row\">\n<div id=\"col-1094886490\" class=\"col small-12 large-12\">\n<div class=\"col-inner\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1620735952949\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading vc_custom_1519646260512 text-left\">How to Request a Return<\/h2>\n<div class=\"wpb_text_column wpb_content_element giustifica\">\n<div class=\"wpb_wrapper\">\n<p>The intention or need to request a return should always be reported to Teamecommerce in writing. In order to speed up the processing of requests, we recommend that you use the convenient RETURN FORM and print out THE PRECOMPLIED LABEL. Alternatively, you can contact us by writing to<a href=\"mailto:info@coltellerieberti.it\"><span id=\"cloakf388bf3b16388e9377c2c819ac5a7906\"> info@coltellerieberti.it<\/span> <\/a>, use the online chat, or call us at 035.4491296.<br \/>Upon receiving the request, Teamecommerce will evaluate it and send a response with acceptance or denial as appropriate, along with detailed instructions on how to make the return. No returns will be accepted unless previously authorized in writing.<br \/>Requests for replacement or return must be made at the store where the purchase was made (producing proof of purchase) and not through the online sales site.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1620735962018\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading vc_custom_1573118846573 text-left\">Requirements Needed to Obtain the Reimbursement<\/h2>\n<div class=\"wpb_text_column wpb_content_element giustifica\">\n<div class=\"wpb_wrapper\">\n<p>All returned products must retain the characteristics they had at the time of purchase, so they must be in &#8220;like new&#8221; condition and ready for resale. They must bear all original seals, labels, boxes or wrappers intact. If this important requirement is not met, the product will be considered &#8220;used&#8221; and will then be either sent back to the sender with transportation costs charged or withheld with a penalty ranging from 60% to 80% of the purchase value depending on the condition of the returned product&#8217;s arrival.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading vc_custom_1519646247261 text-left\">Transportation Costs for Returns<\/h2>\n<div class=\"wpb_text_column wpb_content_element giustifica\">\n<div class=\"wpb_wrapper\">\n<p>The cost of transportation for return in case of reconsideration or replacement of non-personalized products (right of withdrawal exercisable within 14 days), as explained in the table, is always borne by the customer who can choose the courier he prefers for the return.<br \/>The refund will be made after receipt and verification of the integrity of the product. In any case, shipping costs incurred in the purchase will not be returned.<br \/>In the event that the customer, at the time of purchase, has taken advantage of free shipping for exceeding 49 euros, will be deducted from the refund the cost (at the time of purchase not incurred by incentive) of shipping only in the event that the total amount of goods, not returned (and therefore remained with the customer), does not exceed the threshold of 49 euros.<\/p>\n<p>In the following table we give the rules for charging freight in the most frequent cases of returns. If you have any doubts, you can contact Customer Service by sending an email to <a href=\"mailto:info@coltellerieberti.it\"> <span id=\"cloak36ead21c5ecf18889a8e65ef52c2a5b8\">info@coltellerieberti.it<\/span> <\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"row-1544358936\" class=\"row\">\n<div id=\"col-403994258\" class=\"col small-12 large-12\">\n<div class=\"col-inner\">\n<table id=\"diritto-reso-table\">\n<thead>\n<tr>\n<th>REASON FOR RETURN<\/th>\n<th>EXPENSES AND TRANSPORTATION BORNE BY<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Non-conforming product<\/td>\n<td>Coltellerie Berti<\/td>\n<\/tr>\n<tr>\n<td>Product arrived damaged<\/td>\n<td>Coltellerie Berti<\/td>\n<\/tr>\n<tr>\n<td>Right of Withdrawal (non-customized products)<\/td>\n<td>Customer<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div id=\"text-3213958962\" class=\"text\">\n<ul>\n<li><a href=\"\/wp-content\/uploads\/2023\/12\/modulo-reso-en.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Return form<\/a><\/li>\n<li><a href=\"\/wp-content\/uploads\/2023\/10\/etichetta-reso.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Address label to be printed and pasted on the package to be returned<\/a><\/li>\n<\/ul>\n<p>For more information about the return policy, please see the <a href=\"https:\/\/coltellerieberti.it\/en\/terms-of-sale\/\" target=\"_blank\" rel=\"noopener\">Terms and Conditions of Sale<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\n<style>\n#text-1242314513 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1426670730\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1426670730 {\n  padding-top: 90px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1864210764 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  margin-bottom: 0px;\n}\n@media (min-width:550px) {\n  #section_1864210764 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5611","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy | Coltellerie Berti<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coltellerieberti.it\/diritto-di-reso\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy | Coltellerie Berti\" 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