Terms of sale

These General Terms and Conditions of Sale govern the sale of products through the website www.coltellerieberti.it, hereinafter the “Website”, by Teamecommerce s.r.l., with registered office at Via Roma no. 50/R, 24060 Credaro (BG), telephone 035 4491296, tax code and VAT number 03948390160, registered with the Bergamo Companies Register under no. 03948390160, REA BG-422426, fully paid-up share capital of EUR 10,000, email address info@teamecommerce.com.

Teamecommerce s.r.l. acts as the selling party, hereinafter the “Seller”, on behalf of Coltellerie Berti srl, tax code and VAT number IT 06665990484, with registered office at Via della Resistenza 12, 50038 Scarperia e San Piero (Florence), Italy, owner of the “Coltellerie Berti” trademark.

Coltellerie Berti srl owns the Website, the “Coltellerie Berti” trademark and the related intellectual property rights, within the limits specified in these Terms and Conditions.

“Buyer” means any person who submits an order through the Website. “Consumer” means a natural person acting for purposes unrelated to their business, commercial, craft or professional activity. The provisions expressly intended to protect Consumers do not apply to purchases made for professional or business purposes.

Purchases may be made only by persons of legal age who have the legal capacity required to enter into the contract. Mere access to the Website does not constitute acceptance of these Terms and Conditions.

The General Terms and Conditions of Sale in force at the time the order is submitted apply to that order. Any amendments published on the Website apply only to orders placed after their publication and do not affect contracts already concluded.

Communications, requests for information, complaints and reports relating to orders or products may be sent to info@coltellerieberti.it or by post to the following address:

Teamecommerce s.r.l.
Via Fratelli Pagani no. 10
24060 Castelli Calepio (BG)

Customer Service may also be contacted by telephone at 035 4491296 and through any support channels indicated on the Website.

These Terms and Conditions are available in Italian. The purchasing process may also be available in other languages, depending on the options actually provided on the Website.

Characteristics of Coltellerie Berti products

Many Coltellerie Berti products involve manual and artisanal manufacturing processes. These processes may result in limited differences in finishes, shades of natural materials, handle grain, dimensions or other details between items from the same collection.

Artisanal characteristics and natural variations that are clearly described on the product page and are reasonably foreseeable do not, in themselves, constitute a lack of conformity. However, this provision does not exclude the legal guarantee where the difference from the description, sample or promised characteristics is substantial or compromises the quality, safety, functionality, sharpness or fitness for use that may reasonably be expected.

Before purchasing, the Buyer is invited to read the information on workmanship, materials, dimensions, maintenance, sharpening and artisanal features provided on the product page or in the referenced information pages.

Knives and other cutting tools must be used with care, solely for their intended purposes and in accordance with any instructions provided concerning use, cleaning, storage and maintenance. They must be stored safely and out of the reach of minors.

Purchases through the Website are restricted to adults. The Buyer is responsible for checking and complying with the rules applicable at the destination concerning the purchase, possession, transport, carrying and use of the product. Purchase does not constitute authorisation to carry the product outside the home or to use it unlawfully.

Where the Website allows engravings, monograms, dedications or other modifications made according to the customer’s instructions, the product may qualify as clearly personalised. Any exclusion of the right of withdrawal is communicated before purchase and does not limit the legal guarantee in the event of a defect, engraving error or discrepancy from the personalisation ordered.

The images on the Website reproduce the products as accurately as possible. Limited differences in colour display may occur due to the settings of the screen or device used. The essential characteristics, dimensions, materials and specifications expressly stated on the product page remain binding.

Products are sold with the characteristics and at the price shown on the Website when the order is submitted. Subsequent changes to prices or the catalogue do not affect orders already concluded.

How to purchase

The Buyer may make a purchase by registering on the Website or, where available, by proceeding as a guest and entering the information required to conclude and perform the order.

Products may be purchased by selecting them and adding them to the virtual shopping cart.

Before submitting the order, the Buyer may review and correct the selected products, quantities, personal data, billing and delivery addresses, payment method and other information entered. The summary shows the total price, applicable taxes, any discounts, shipping costs and any other charges due.

To submit the order, the Buyer must declare that they have read and accepted these General Terms and Conditions of Sale and, where required, that they have reviewed the information concerning the artisanal characteristics of the products. The privacy notice checkbox confirms that the notice has been read: the processing of data required to manage the order is not subject to optional consent. Any consent for marketing or newsletters is separate, optional and revocable.

Submitting the order constitutes a purchase offer by the Buyer. The contract is concluded when the Seller sends confirmation of acceptance of the order to the email address provided. The confirmation contains a summary of the products purchased, prices, costs, delivery details and payment method.

Any message that merely confirms technical receipt of the order does not constitute acceptance where this is expressly stated in the message itself.

A registered Buyer may view the order details in their personal area, under “My orders”.

The Buyer may request changes to the information or products by writing to info@coltellerieberti.it before shipment. The request will be accepted where technically and operationally possible; it does not constitute a right to modify an order that has already been accepted or is already being prepared.

The order form and contractual data are retained for the time required to perform the contract and for any additional periods required or permitted by civil, tax, administrative and evidentiary law, as indicated in the privacy notice.

When a price reduction is announced, the Website indicates the “previous price” in accordance with the applicable law. Subject to the exceptions provided by law, the previous price means the lowest price applied to consumers generally during the thirty days preceding the reduction.

The purchasing process is available in the languages that can actually be selected on the Website.

The Seller may refuse or cancel an order before accepting it for objective reasons, including incomplete or inaccurate information, failure to authorise payment, unavailability of the product, a well-founded suspicion of fraud, quantities incompatible with normal retail sales, restrictions applicable to the sale or delivery of the product at the destination, or serious previous breaches by the Buyer. Refusal may not be based on discriminatory or unlawful grounds.

If a product becomes unavailable, the Seller informs the Buyer without undue delay. Any amounts already collected for the unavailable product are refunded using the same means of payment, unless otherwise expressly agreed.

Payments

The payment methods available on the Website are:

• PayPal;
• credit card, debit card, prepaid card or PostePay;
• bank transfer.

The payment methods actually available, any limitations and the applicable conditions are shown during checkout before the order is submitted.

For payment by bank transfer, the order confirmation contains the necessary bank details and the reference to be included in the payment description. The transfer must be arranged within ten days of submitting the order; if this period expires without payment, the Seller may cancel the order. Preparation or shipment begins after the amount has been credited, unless otherwise indicated.

Card payments are handled by the payment service provider indicated during checkout, currently Stripe. PayPal and other providers also apply their own contractual terms and notices.

Cash on delivery is not available.

The Seller ships the order after confirmation that full payment has been successfully completed. If payment fails, the Seller may invite the Buyer to complete the payment within ten days. If payment is not made within the stated period, the order may be cancelled and, if the contract has already been concluded, terminated in accordance with the applicable rules.

A delay in payment may result in a corresponding delay in preparation and delivery times.

Full payment instrument details are not retained by the Seller where payment is handled by an external provider. The Seller is not liable for fraudulent use attributable solely to third parties or to the Buyer, without prejudice to mandatory liabilities established by law and the applicable security and diligence obligations.

Taxes and duties

Prices shown on the Website are expressed in euros and include VAT and other applicable taxes, unless otherwise indicated before the contract is concluded. Shipping costs and any additional charges are stated separately before the order is submitted.

For deliveries to countries outside the European Union or the applicable customs territory, customs duties, import taxes, customs clearance fees or other charges may be required by the authorities or operators in the destination country. Unless otherwise indicated, these amounts are borne by the Buyer and are not collected by the Seller.

The Buyer is invited to obtain information in advance from the competent authorities. The existence of customs charges does not exclude any mandatory rights granted to the Consumer under the applicable law.

Shipping and delivery

Information on availability and preparation or delivery times shown on the Website consists of estimates based on normally foreseeable conditions. Any expressly agreed deadlines and the Consumer’s mandatory rights remain unaffected.

Shipping costs depend on weight, volume, destination and the selected service and are shown before the order is submitted.

For shipments within Italy, the standard cost shown is EUR 9.90 and shipping is free for orders worth more than EUR 49, subject to any promotions, destinations or different conditions clearly displayed during checkout.

The Seller ships to the destinations that can be selected during checkout using domestic or international carriers. Where a destination is unavailable, the Buyer may contact Customer Service to check whether alternative arrangements are possible, without any guarantee that delivery can be made.

For shipments within Italy, estimated preparation and delivery times range from ten to fifteen business days, unless otherwise stated on the product page, in the shopping cart or in the order confirmation.

For international shipments, approximately seven days may be required to prepare the parcel; subsequent delivery times depend on the destination, the carrier and any customs checks.

During holidays, promotional periods, exceptional events or peaks in demand, delivery times may vary. The Seller informs the Buyer when a delay becomes significant.

Unless otherwise agreed, the Seller delivers the goods without undue delay and in any event within thirty days of concluding the contract.

If delivery does not take place within the agreed period or within thirty days, the Consumer must invite the Seller to make delivery within an additional period appropriate to the circumstances. If that additional period also expires without delivery, the Consumer may terminate the contract.

The Consumer may terminate the contract immediately, without granting an additional period, where the Seller has expressly refused to deliver, where the agreed deadline is essential in light of the circumstances, or where the Consumer informed the Seller before concluding the contract that delivery by a specific date was essential.

Where the contract is terminated for non-delivery, the Seller refunds without undue delay all amounts paid in connection with the terminated contract.

For Consumers, the risk of loss of or damage to the goods passes when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods. If the carrier was independently chosen by the Consumer outside the options offered by the Seller, the risk passes when the goods are handed over to the carrier.

The Seller is not liable for delays caused by unforeseeable events beyond its control, without prejudice to the Consumer’s right to rely on the mandatory remedies available for non-delivery.

When the order is shipped, the Buyer receives, where available, a communication containing the carrier’s details and the tracking code.

Upon delivery, the Buyer is invited to check the external integrity of the parcel and promptly report any visible damage to the carrier and the Seller, including by accepting the parcel subject to inspection where appropriate. Failure to make such a reservation does not automatically result in the loss of rights arising from the legal guarantee.

Where withdrawal concerns only some products in an order, the initial delivery costs are refunded only to the extent required by the applicable law. If the delivery cost would have remained unchanged even without the returned products, no automatic proportional refund is due.

Right of withdrawal

Where the Buyer qualifies as a Consumer, they have the right to withdraw from the contract without giving any reason within fourteen days.

For the sale of a single item, the period begins on the day on which the Consumer, or a third party other than the carrier and designated by the Consumer, acquires physical possession of the item. For several goods ordered in a single order and delivered separately, the period begins upon delivery of the last item. For goods consisting of multiple lots or pieces, the period begins upon delivery of the last lot or piece.

The Consumer may exercise this right using the online withdrawal function available on the Website:

Withdraw from the contract here

The online function allows the Consumer to identify the order, provide or confirm the necessary information, select the products concerned, view a summary and submit the declaration using the “Confirm withdrawal” function. After confirmation, the system sends without undue delay a receipt on a durable medium, normally by email, containing the submitted declaration, the date and time of submission and the corresponding identification code.

Use of the online function is not mandatory. The Consumer may also exercise the right by sending an explicit declaration to info@coltellerieberti.it or by post to:

Teamecommerce s.r.l.
Via Fratelli Pagani no. 10
24060 Castelli Calepio (BG)

To meet the deadline, it is sufficient for the declaration to be sent before the withdrawal period expires. Withdrawal is not subject to prior authorisation by the Seller.

The Consumer must return the goods without undue delay and in any event within fourteen days from the day on which they communicated the withdrawal. The deadline is met if the goods are sent before it expires. Unless different instructions are communicated in writing, the goods must be sent to the address above.

The direct costs of returning the goods, together with any customs charges connected with the return, are borne by the Consumer, unless the Seller has agreed to bear them or failed to provide the required information before purchase.

The Consumer must package the goods appropriately to prevent damage during transport. Use of the original packaging is recommended where available, but it is not an automatic condition for exercising the right of withdrawal.

The Consumer is liable only for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Any reduction in the refund must be proportionate to the actual loss in value established and does not constitute a penalty.

In the event of withdrawal, the Seller refunds the payments received in relation to the goods concerned, including standard delivery costs where due, without undue delay and in any event within fourteen days from the day on which it was informed of the decision to withdraw.

Supplementary costs resulting from the choice of a type of delivery other than the least expensive standard delivery offered by the Seller are not refunded.

The refund is made using the same means of payment used for the purchase, unless otherwise expressly agreed and provided that the Consumer does not incur any costs as a result of the refund.

Unless the Seller has offered to collect the goods directly, the refund may be withheld until the goods are received or until the Consumer provides evidence that they have sent them back, whichever occurs first.

The right of withdrawal is excluded in the cases provided for by Article 59 of the Italian Consumer Code. In particular, where applicable, it does not apply to goods made to the Consumer’s specifications or clearly personalised, including, where the relevant conditions are met, products engraved or modified according to the customer’s individual instructions, goods liable to deteriorate or expire rapidly, sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery, or the other cases expressly provided for by law.

The exclusion of the right of withdrawal does not limit rights arising from the legal guarantee. Personalised, artisanal or otherwise excluded goods remain protected where they are defective, damaged, different from what was ordered or not in conformity with the contract.

Submitting the declaration through the online function records the withdrawal and generates the corresponding receipt, but does not automatically trigger the refund or arrange transport of the returned goods.

Legal guarantee

Where the Buyer qualifies as a Consumer, the products are covered by the legal guarantee of conformity provided for in Articles 128 et seq. of the Italian Consumer Code.

The Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years of delivery of the goods. An action seeking the remedies provided for defects that were not fraudulently concealed is time-barred twenty-six months after delivery.

Unless proven otherwise, any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless that presumption is incompatible with the nature of the goods or the nature of the defect.

The goods conform to the contract where they correspond to the contractual description, type, quantity and quality; possess the functionality and other characteristics provided for in the contract; are suitable for the normal purposes of goods of the same type and for any particular purpose accepted by the Seller; and are supplied with the promised accessories and instructions.

Failures or damage caused after delivery by improper use, accidents, lack of maintenance, failure to follow instructions or normal wear and tear do not constitute a lack of conformity. Artisanal characteristics and natural variations in materials expressly described before purchase do not constitute defects where they remain within reasonable limits and do not compromise the safety, functionality, sharpness, durability or overall conformity of the goods.

There is no two-month time limit from discovery of the defect within which the Consumer must report it. The Consumer is nevertheless invited to report the problem without delay so that it can be handled more effectively.

A report may be sent to info@coltellerieberti.it, stating the order number, the product concerned and a description of the problem. Photographs or other evidence may be requested only where reasonably useful for the assessment and must not become an obstacle to exercising the guarantee.

In the event of a lack of conformity, the Consumer is entitled, in the first instance, to have conformity restored by repair or replacement, free of charge, within a reasonable period and without significant inconvenience, unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative.

Where the conditions laid down by law are met, the Consumer is entitled to a proportionate reduction in the price or termination of the contract, in particular where the Seller has not carried out the repair or replacement, where the defect persists despite an attempt to restore conformity, where the defect is sufficiently serious, or where it is clear that the Seller will not restore conformity within a reasonable period or without significant inconvenience.

Termination is not permitted where the defect is minor. The burden of proving that the defect is minor lies with the Seller.

Where the goods must be made available to the Seller for repair, replacement or inspection, the necessary costs are borne by the Seller. Operational instructions are communicated to the Consumer without constituting discretionary prior authorisation of their rights.

In the event of replacement, the Consumer is not required to pay for normal use of the replaced goods during the preceding period. In the event of termination, the goods are returned at the Seller’s expense and the price is refunded upon receipt of the goods or proof of shipment, in accordance with the applicable rules.

The legal guarantee is separate from the right of withdrawal and continues to apply to personalised or artisanal products.

Unless otherwise validly agreed, Buyers who do not qualify as Consumers are subject to Articles 1490 et seq. of the Italian Civil Code.

Intellectual property

The trademarks, names, graphics, designs, images, texts, patterns and other distinctive signs appearing on the Website belong to Coltellerie Berti srl or their respective owners and are protected by the applicable law.

The design and graphic interface of the Website belong to Teamecommerce s.r.l. or the respective rights holders.

Purchasing the products does not transfer any intellectual property rights. Website content may not be reproduced, modified, distributed or used for commercial purposes without prior authorisation from the rights holder, except for uses permitted by law.

Privacy protection

The Buyer’s personal data are processed to manage the purchasing process, perform the contract, comply with legal obligations, provide assistance and protect the rights of the Seller and the Buyer, as described in the privacy notice available at the following link: Privacy Policy – Coltellerie Berti.

Processing necessary to conclude and perform the contract does not require optional consent. Any marketing, profiling or newsletter activities are carried out only where there is an appropriate legal basis and, where required, specific separate and revocable consent.

The online withdrawal function collects the data required to identify the order, record the declaration, send the receipt and manage the resulting contractual, administrative and evidentiary activities. Detailed information, including retention periods and data subject rights, is contained in the privacy notice.

Payment data are processed by the payment service providers indicated during checkout in accordance with their respective notices and security measures. The Seller receives only the information needed to verify the outcome of the transaction and manage the order.

Complaints and alternative dispute resolution

Complaints and requests for assistance may be sent to info@coltellerieberti.it or through any support channels available on the Website.

The Seller undertakes to examine complaints as soon as possible and, in any event, to provide a response within thirty days of receipt, except in particularly complex cases or where further information must be obtained.

In the cases and according to the procedures provided by law, the Consumer may refer a dispute to a consumer alternative dispute resolution body, or ADR body, included in the competent registers. Using an ADR procedure does not prevent the Consumer from applying to the courts.

The European ODR platform established by Regulation (EU) No 524/2013 has been discontinued. Since 20 March 2025 it has no longer accepted new complaints, and the Regulation was repealed with effect from 20 July 2025; therefore, the previous link to the platform can no longer be used.

Service suspensions

The Seller may temporarily suspend access to the Website or certain functions for technical work, maintenance, updates, security requirements or events that cannot reasonably be controlled, limiting the suspension to the time required.

Where possible, the Seller provides users with advance or timely notice. Suspension of the Website does not affect contracts already concluded, delivery obligations, rights to assistance, the legal guarantee and withdrawal, or any other mandatory rights of the Buyer.

Applicable law and jurisdiction

These Terms and Conditions and the contracts concluded through the Website are governed by Italian law.

Where the Consumer habitually resides in another country, the choice of Italian law does not deprive them of the mandatory protections granted by the law that would apply in the absence of that choice.

For disputes involving a Consumer, jurisdiction lies with the court of the place where the Consumer resides or is domiciled, where provided by the applicable law, without prejudice to European and international rules on jurisdiction.

For disputes involving Buyers who do not qualify as Consumers, the Court of Bergamo has exclusive jurisdiction, unless otherwise provided by mandatory law.

If any individual clause is null or ineffective, this does not result in the nullity of the remaining provisions, which continue to apply to the extent permitted by law.

Last updated: 15 July 2026