Return policy

The intention or need to request a return should always be reported to Teamecommerce in writing. In order to speed up the processing of requests, we recommend that you use the convenient RETURN FORM and print out THE PRECOMPLIED LABEL. Alternatively, you can contact us by writing to info@coltellerieberti.it , use the online chat, or call us at 035.4491296.
Upon receiving the request, Teamecommerce will evaluate it and send a response with acceptance or denial as appropriate, along with detailed instructions on how to make the return. No returns will be accepted unless previously authorized in writing.
Requests for replacement or return must be made at the store where the purchase was made (producing proof of purchase) and not through the online sales site.

All returned products must retain the characteristics they had at the time of purchase, so they must be in “like new” condition and ready for resale. They must bear all original seals, labels, boxes or wrappers intact. If this important requirement is not met, the product will be considered “used” and will then be either sent back to the sender with transportation costs charged or withheld with a penalty ranging from 60% to 80% of the purchase value depending on the condition of the returned product’s arrival.